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1.3 Based on 13 reviews
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  • Customers like
    • Delivered my stuff on time 1
  • Customers don't like
    • Poor customer service 7
    • Attempts to extort money 4
    • Late delivery 4
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Their salesmen talk a good game, but dealing with these guys is one of the worst experiences of my life. They rigged weight scales, lied about where my stuff was when I tried to hire a different company, tried to break their contract, ignored repeated attempts to contact them... I CANNOT STRESS ENOUGH HOW BAD THIS COMPANY IS. Do I need 100+ words? Okay: ;iars cheats thieves steal stealing rip-off scam *** artists Ponzi scheme (maybe not... Read more

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The overall experience with this company has been disgusting. I moved from the East Coats to the West Coast. They said they would arrive between "July 30th to August 7th". Of course they did not arrive on time. Even when the date was approaching I called the driver, the broker, & the dispatcher. All 3 of these individuals has 3 different answers for when my families items would arrive. They also had different answers on the type of payment I... Read more

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This is a complaint/warning. Be wary of All State Van Lines Relocation. Early 2016, I searched moving companies for a 1,100 mile move. Allstate’s Joe Barney claimed the best price and best customer service, but neither proved accurate. He rated the move as small and inexpensive. We spoke several times, and he viewed our goods on a realtor website. I described items not visible on the website. Each time, a quality control guy confirmed the... Read more

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We hired this company to move my daughter. For two consecutive days they did not show up as promised to pack and load her things. No one will return our phone calls or emails. Be warned- this company is not legitimate. They take your money and never deliver on their services. We will be filing a formal complaint. This company charged us and never showed up! Liars cheaters - total fraud. Do not ever use this company. They will talk a... Read more

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Would not use All State Van Lines. Zachary Velez either has no idea what he is doing or the company instructs him and others to reduce over all weight to get the commitment. Zachary instructed me that he was reducing the weight estimate based off of my inventory (even after I added what he recorded) and the other companies cubic footage. He assured me that he will be very close to the weight. My fault for not having it in the contract. The... Read more

Was this review helpful? 2 1

My mistake was not even knowing what a moving broker is. I had only dealt with actual moving companies and have had wonderful experiences. Allstate is a moving BROKER. That means that they hire someone else to actually do the move. I have no idea what exactly Allstate is getting paid for. So, when the guys from WHO THE HECK KNOWS moving company show up to collect your stuff (my guys were in a rental Enterprise truck) Allstate has now... Read more

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I too was quoted a price and 3 days before the scheduled move they jacked up the cost by almost a $1000. I have cancelled with them and am beginning a dispute to get my depisit back. Now I have to hustle and find an ethical moving company. How terrible do these kind of things to people in such a vulnerable time. Shame on you All state Van lines.

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DO NOT EVER, EVER USE ALL STATE VAN LINES!!!!! They start off with all the nice stuff and act like they care and no matter what you ask, they say they will provide. I asked about the glass in my china hutch if it would be removed and wrapped and of course they said oh yes. They needed to know exactly the size and how many mattress so they could provide boxes. They were No boxes and they still charged us for them. They wrapped a blanket... Read more

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After 2 and a half months of holding our deposit, this company cancelled our move and will give us no explanation as to why. We are three weeks always from our move date and have already sold our house. We can't find another mover for reasonable cost. Their Visual Inspection team was both rude and unprofessional and refused to call us by phone to set an inspection time. They were also reluctant to travel any distance from their office. Do Not... Read more

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