All State Van Lines - Bait-and-switch
Would not use All State Van Lines. Zachary Velez either has no idea what he is doing or the company instructs him and others to reduce over all weight to get the commitment.
Zachary instructed me that he was reducing the weight estimate based off of my inventory (even after I added what he recorded) and the other companies cubic footage. He assured me that he will be very close to the weight. My fault for not having it in the contract. The movers arrived unprepared due to Zachary Velez's under estimate, they were not happy but did a good job anyway.
I asked Zachary several times for an in home estimate only to be told that those guys just over estimate and collect a commission. Overall it is my own fault for using this company when I did not have a good feeling about it.
If the quoted pricing was inline with what I am now paying, I would have used a totally different company. The weight came in over 2,000 lbs heavier than Zachary's quote.
Zachary.Velez@***.com Stay away from this name.
Reason of review: Not as described/ advertised.
Monetary Loss: $1123.
Preferred solution: Let the company propose a solution.
All State Van Lines Cons: Customer service, Under estimate, Attempts to extort more money.
Location: San Antonio, Texas
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