This company should be avoided at all costs. I contracted them in April 2017 for a move, with a storage period before delivery.
I have been trying to arrange for delivery since June 2017. As of today, I have had consistent delays for over THREE MONTHS, and still do not have a confirmed delivery date. All State is a moving broker, meaning that it sub-contracts the actual move to a different company. The idea is that All State handles all the complex logistics to make the move smoother.
I have experienced the exact opposite. The company they contracted, Relo Van Lines, has behaved unprofessionally, using pressure tactics, threats, and holding my goods hostage--effectively refusing to deliver. All State reps have been unwilling or unable to keep their own contractor in line, or to arrange delivery. Their status as broker has meant multiple conflicting communications, different agents handling my case, changes in personnel, and on several occasions direct belligerent calls from the carrier, which muddied the waters even further.
Since delays mean more profit for both All State and Relo, I can only conclude that this is intentional. On top of the delivery problems, All State is changing a price significantly higher than the "binding estimate" they quoted based on a thorough and accurate inventory. I was quoted $4,800, but the final total is over $8,000, including additional storage costs that I neither want nor need, because of their own failure to actually deliver my goods and complete the job. In the meantime, I have had to spend additional money for temporary accommodations and furnishings for me and my family, at a further cost of nearly $8,000.
The cost of All State's failures has been enormous, both financial and emotional. I cannot begin my new job because important documents--social security card, marriage certificate, etc.--are being held by the carrier.
I spend time and energy every day trying to get this nightmare to end. All potential customers should try to avoid the miserable experience I have had.
Product or Service Mentioned: Moving Service.
Reason of review: Problem with delivery.
Preferred solution: Full refund.
I didn't like: Failure to return calls, Late delivery, Attempts to extort money.